Codes of Practice

As a charity seeking donations from the public we, United Christian Broadcasters (Ireland) Ltd aim to comply with the Statement of Guiding Principles for Fundraising

Our pledge is to treat all our donors with respect, honesty and openness.

We commit to being accountable and transparent so that donors and prospective donors can have full confidence in (named organisation).

We promise we will effectively apply your gifts to us for their intended purposes. We commit that you, our donors and prospective donors will:

Be informed of the organisation’s mission, and of the way the organisation intends to use donated resources.

Be informed of the identity of those serving on the organisation’s governing board, and that the board will exercise prudent judgement in its stewardship responsibilities.

Have access to the organisation’s most recent financial statements.

Be assured your gifts will be used for the purposes for which they were given.

Receive appropriate acknowledgement and recognition.

Be assured that information about your donation is handled with respect and with confidentiality to the extent provided by law.

Expect that all relationships with individuals representing the charity will be dealt with professionally.

Be informed whether those seeking donations are volunteers, employees of the organisation or hired third party agents.

Have easily available the agreed procedures for making and responding to complaints.

Have the opportunity for any names to be deleted from mailing lists and to be informed if the organisation intends to share the mailing lists with third parties.

Receive prompt, truthful and forthright answers to questions you might have of the organisation.

The following Public Compliance Statement outlines our policy in complying with the Statement for Guiding Principles for Fundraising.

• UCB Ireland is committed to complying with the Statement for Guiding Principles for Fundraising and has formally discussed and adopted the Statement at a meeting of the governing body.
• UCB Ireland confirms its commitment to the principles set out in the Statement of Guiding Principles for Fundraising by a statement to that effect in its annual report.
• UCB Ireland has a Donor Charter which is consistent with the Statement of Guiding Principles for Fundraising.
• UCB Ireland regularly monitors compliance with the Statement of Guiding Principles for Fundraising and compliance reports are received regularly by the governing body.
• UCB Ireland considers the Statement of Guiding Principles for Fundraising when planning all fundraising activity.
• UCB Ireland has a policy on working with third party fundraisers (if applicable).
• UCB Ireland provides honest, open and transparent disclosure when fundraising from the public.
• UCB Ireland has appointed a member of the governing body and/or a senior member of staff to be responsible for compliance with the Statement of Guiding Principles for Fundraising.
• UCB Ireland ensures that fundraising staff are provided with information and training on the Statement of Guiding Principles for Fundraising and its implementation.
• UCb ireland has a feedback and complaints procedure consistent with the Statement of Guiding Principles for Fundraising. Feedback is recorded for review by relevant staff including the CEO and governing body. Feedback is responded to promptly and appropriately.
• UCB ireland prepares financial reports consistent with the requirements of the Charities Act 2009 which include a statement concerning the extent to which control of the organisation is independent of its funding sources.
• UCB ireland ensures that all donations are tracked and recorded and complies with data protection requirements.
• UCB ireland is accessible to the public through a number of readily available contact options.

For further information check the Charities Institute of Ireland website: 

https://www.charitiesinstituteireland.ie/codes-of-fundraising/

Code of Practice for Complaints

At United Christian Broadcasters Ireland (UCB Ireland) we aim to deliver a high quality, engaging and relevant service to our listeners. We also aim to ensure that our programming is compliant with the requirements set out in the Broadcasting Act 2009, as amended by the Online Safety and Media Regulation Act 2022.

UCB Ireland welcomes and will engage with all feedback, both negative and positive, from our listeners and followers concerning any aspect of our service.

We are obliged under the Broadcasting Act, 2009 and the Online Safety and Media Regulation Act 2022 to have in place a Code of Practice for handling complaints from our listeners and followers. This Code of Practice sets out and explains our complaint process for listeners and ensures that we deal with complaints in an effective and efficient manner. It should be noted that the Code of Practice only relates to certain categories of complaints as detailed below.

1. What can I complain about?

You may submit a complaint to us if you are of the opinion that a broadcast or part of a broadcast on our service has breached one or more of the following obligations:

– Harm, offence, incitement, and authority of State (section 46J)
– Privacy (section 46K)
– News and Current Affairs (section 46L)
– Advertising (sections 46M(2) or (3), 106(3) and 127(6
– Retention of copies of programme material (section 46P(1) or (2
– Media service codes and rules

2. How do I make a complaint?

If you are satisfied that your complaint is covered by this Code of Practice, you should submit the following details in writing (letter or email):
– your name and address;
– the category of complaint; (please refer to the categories of complaints in ‘What I can complain about?’ above)
– the date, time of the broadcast;
– the name of the programme, news item or advertisement/commercial communication that you have heard and which is the subject of your complaint;
– detail exactly what, in the broadcast, concerned you;

If, by reason of disability or other good reason, you are unable to submit the complaint in writing, please contact us and we will assist you to do so.

We will not accept complaints that we deem to be of a frivolous or vexatious nature.

4. Where should I send my complaint?

You should submit your complaint to the following address:

CEO, UCB Ireland, Unit A5 Riverview Business Park, Nangor Road, Dublin 12

Email: info@ucbireland.ie 

5. What will happen to my complaint?

Once we have accepted your complaint, we will work to resolve the issue/s as soon as possible. Your complaint will be carefully considered, investigated if necessary, and responded to in writing.

– We will write to you to acknowledge receipt of your complaint within 7 working days.
– We will consider the issues raised in your complaint.
– We will listen to the broadcast item identified in your complaint.
– Where appropriate, we will consult with any party to which your complaint relates, for example, the advertiser, the presenter or the programme maker, to give that party an opportunity to provide observations and comments in relation to the issues raised by you.
– We will provide a response to your complaint which will, as far as possible, address all of the issues/concerns you have raised. We will set out the reasons for our decision on your complaint.

This response will be sent to you within 20 working days from receipt of your complaint.

6. The role of Coimisiún na Meán

Coimisiún na Meán’s role is to regulate broadcasters and online media.

If we for any reason we have not responded to your complaint within 20 working days or if you are not satisfied with our response, you can refer your complaint to Coimisiún na Meán. You have 14 days from the date of response or the date a response was due to refer your complaint. An Coimisiún will consider the complaint and may carry out an independent review of the complaint and our response. Information on how to refer a complaint to Coimisiún na Meán is available on Coimisiún na Meán’s website at www.cnam.ie or from the following address:

Complaints Officer
Coimisiún na Meán
2 – 5 Warrington Place, Dublin 02 XP29
Phone: (01) 644 1200
Fax: (01) 6441 299
E-mail: complaints@cnam.ie

7. Record of Complaints

We are required under the Broadcasting Act, 2009 as amended by the Online Safety and Media Regulation Act 2022 to keep a record of all complaints submitted in accordance with this Code of Practice for two years. We are also obliged to provide these records to Coimisiún na Meán if requested.
Our records will include copies of your complaint, our response/s and the audio copies of the broadcast material.

Codes of Practice/Right of Reply Scheme:

Right of Reply Scheme

Code of Programme Standards

General Commercial Communications Code 

Code of Fairness, Objectivity and Impartiality in News and Current Affairs

Children’s Commercial Communications Code

We are committed to protecting your privacy and the personal information you provide when accessing our services.

This Policy explains the privacy and the data protection practices that apply to all websites operated by United Christian Broadcasters Ireland, registered charity no. 20062941, company registered in Ireland no. 428075, CHY (Revenue) no. 17088, registered office Unit A5, Riverview Business park, Nangor Road, Dublin 12, Ireland.

Our aim is to safeguard your privacy while providing you with a personalised and valuable service. Collecting some personal information is necessary if we are to satisfy your expectations and requirements, e.g. by communicating with you and providing an interactive service. We appreciate that you do not want the personal information you provide distributed indiscriminately; in this policy we explain how we collect information, what we do with it and what controls you have.  Whenever you provide us with personal information we are legally obliged to use it in line with all laws concerning the protection of such information, including the Data Protection Act 1998.  Any personal data relating to you will be used and recorded by us in accordance with current data protection legislation and this Privacy Policy.

The information we collect

We collect two kinds of information:

• Non-personal information such as IP addresses (the location of the computer on the internet), pages accessed and files downloaded. This helps us to determine how many individuals use our sites, how many people visit on a regular basis, which pages are most popular and which pages are least popular. We do not use this information to tell us anything about who you are or where you live, it simply allows us to monitor and improve our service.
• Personal information such as name, postal address, telephone number, email address, date of birth (where appropriate), card or bank details, etc. We collect this information only in connection with specific activities such as requests for publications, product purchases, feedback, donations, etc. The information is either needed to fulfill your request or to enable us to provide you with a more personalised service. You do not have to disclose any of this information in order to browse the sites. However, if you do choose to withhold requested information, we may not be able to provide you with certain services.
• The personal information we hold about you is kept securely on our system and is accessed only by UCB staff and those who need to process any requests that you make.
   

We will use the information you provide to:

• process donations, sales transactions, or other payments
• handle orders, deliver products and communicate with you about orders
• deal with any requests or enquiries
• record any contact we have with you
• provide you with information about our services, activities or online content
• provide a personalised service to you when you visit our websites e.g. by customising the content and/or layout of our pages
• communicate with you by appropriate means such as written communication, email, SMS message, and other methods as appropriate technology develops
• prevent or detect fraud or abuses of our websites and enable third parties to carry out technical, logistical or other functions on our behalf
• in aggregate (and therefore anonymously) to profile your use of the websites and carry out research on demographics, interests and behaviour to help us gain a better understanding of how you navigate and use the websites, to enable us to improve our service to you.

Information to Third Parties

We will keep your personal information confidential except where disclosure is required or permitted by law, please see below for offensive or inappropriate content.  Generally we will only use your personal information within UCB.  However, we may use other companies to provide services on our behalf, including mailing and delivering purchases, answering customer’s questions about products or services, sending postal mail, emails and text messages, analysing data and processing credit card payments. We will only provide those companies with the information they need to deliver the service and they are prohibited from using that information for any other purpose. We require all such companies to treat your personal information as fully confidential and to fully comply with all applicable Irish Data Protection and consumer legislation.  UCB requires that they do not use your personal information for their own business purposes, unless you have explicitly given consent.

We may disclose aggregate statistics about our site visitors, customers and sales in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information.

Emails to our presenters and broadcasting staff may be shared and copied internally within the UCB group, for the purposes of transparency and information sharing. However, your personal identifying information will never be shared with other third party organisations without your prior consent.

Offensive or Inappropriate Content

We may disclose personal information if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of UCB, the site or its visitors.  If you post or send offensive, inappropriate or objectionable content to our websites or engage in any disruptive behaviour we may use your personal information to stop such behaviour.  If we reasonably believe that the content you have posted may be in breach of any applicable laws we may use your personal information to inform any relevant third parties such as law enforcement agencies about the content and your behaviour.

Except as indicated above we will not use or transfer this data to any third parties without your prior permission.

Under the age of 16

If you are aged 16 or under you must have the permission of a parental or guardian prior to providing any personal information to UCB.

Use of cookies

The Information Advertising Bureau www.allaboutcookies.org provide in depth information about cookies. This site also tells you how to remove cookies from your browser.

In simple terms a cookie is a small piece of information, which often includes a unique identifier, sent from our website to your computer tablet or mobile phone browser to help us to identify you quickly. If you prefer not to accept a cookie, you may still navigate the websites but certain personalised features cannot then be provided and you may not be able to take full advantage of all of the websites’ features. Any information gathered by the use of cookies is compiled on an aggregate, anonymous basis.

We use cookies so that we can record information about your online preferences and allow us to tailor our website to best suit your interests. In particular we use cookies to:

• personalise the sites to your requirements
• identify who you are and to access your UCB account information
• estimate our audience size and patterns
• track preferences and improve and update our websites
• track the progress and number of entries in some of our promotions and contests.

How to block Cookies

UCB does not use cookies to collect personally identifying information about you. However, if you wish to restrict or block the cookies set by the UCB website, or indeed any other website, you can do this through your own browser’s settings. The ‘Help’ function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org website, which contains much more comprehensive information on how to control cookies on a wide variety of web browsers. There, you will also find details on deleting cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of UCB website.

Security

Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information. We use secure server software to encrypt financial information you input before it is sent to us. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use reasonable efforts to prevent this.

Refund policy

If for any reason you suspect that your credit card has been used to make an inaccurate or incorrect transaction through this website, please advise us at the earliest opportunity by calling 01-4299-899. We will investigate and arrange a refund as necessary.

Changes

We may make changes to this Policy from time to time, therefore, you may wish to check it each time your submit personal information to us.  If we change our Privacy Policy we will post the most recent revision on this page. If the change in our Privacy Policy affects the use of your personal information, we will use reasonable efforts to contact you to seek your consent.

Your acceptance of this Policy

By using our sites or any other method of communication referred to in this Privacy Policy, you consent to the collection and use of information by UCB in accordance with this Policy. If you do not agree to this Policy, please do not use our sites or any other method of communication referred to in this Policy.

Your rights

Any personal information submitted via our sites is treated in accordance with the Data Protection Act 1998. To find out more about your entitlements under this legislation, visit the Data Protection Commissioner website www.dataprotection.ie 

We will only hold your personal information on our system for as long as is necessary for the relevant activity.

You may request details of personal information, which we hold about you under the Data Protection Act 1998 and to have any inaccuracies corrected. A small fee will be payable and you will be required to prove your identity with two pieces of approved identification.  We will use reasonable efforts to supply, correct or delete personal information about you on our files as you request.

If you would like a copy of the personal information we hold on you or have any questions relating to this Privacy Policy or how we use the personal information we have about you, please write to: The Manager, UCB Ireland, A5 Riverview Business Park, Nangor Road, Dublin 12.

Making a Complaint

If you wish to complain about the way that we have used your personal information then you may write to:  The Manager, UCB Ireland, A5 Riverview Business Park, Nangor Road, Dublin 12.  Alternatively you may contact the Data Protection Commissioner at: Office of the Data Protection Commissioner, Canal House, Station Road, Portarlington, Co. Laois. Phone: 057 868 4800 or email: info@dataprotection.ie 

Legal Statement: Disclaimer

UCB is not liable for any damages arising in contract, tort or otherwise from the use of or inability to use this site or any material contained in it, or from any action or decision taken as a result of using the site.

This site may offer links to other sites thereby enabling you to leave this site and go directly to the linked sites.

UCB is not responsible for the content of any linked site not operated by UCB or any link in a linked site not operated by UCB. UCB is not responsible for any transmission received from any linked site.

The inclusion of a link to a site not operated by UCB does not imply that UCB endorses or has approved the linked site.